Refund Policy

1. Scope

This Refund Policy explains how ClickSabi Inc. treats two different kinds of payment.

• ClickSabi subscription charges — amounts charged for access to paid ClickSabi Pro plans and related ClickSabi services.
• Customer solar-project payments — amounts a customer pays in connection with a provider's solar project, using supported payment workflows in the Service.

These two contexts are separate, and they are not governed by the same provisions. This policy should be read together with our Terms of Service.

2. Personal ClickSabi

Personal ClickSabi is currently free. There is no Personal ClickSabi subscription charge, and therefore no Personal subscription charge to refund.

If you believe you have been charged in error, contact us using the details in section 11.

3. ClickSabi Pro subscriptions

ClickSabi Pro may involve paid subscriptions. Pro plans are offered as Starter, Growth, Scale and Enterprise, and a plan may include limits, optional add-ons and different billing periods.

Whether a particular Pro subscription charge is refundable depends on the subscription terms that apply to your plan, your product configuration, the trial terms that apply where a trial is offered, and any rights you have under mandatory law.

ClickSabi does not offer a blanket money-back guarantee on subscription charges.

4. Trials, renewals and cancellation

Where a trial is offered, the terms of that trial govern its length, eligibility and what happens when it ends. A trial does not by itself create a refund entitlement for later subscription charges.

Paid subscriptions may renew according to the applicable subscription terms. You can cancel a subscription as provided in those terms.

Cancellation and refund eligibility are different things. Cancelling may stop a future renewal, but cancellation does not by itself mean that a prior charge is refunded, that a current billing period is prorated, or that unused time is credited, unless that treatment is expressly supported by the applicable subscription terms or required by mandatory law.

Upgrades, downgrades, proration and credits, where they are available, are handled according to the applicable subscription terms and the billing behaviour in effect at the time.

5. Subscription refund requests

If you have a question about a ClickSabi Pro subscription charge, you can review your plan and billing records in the billing settings of your ClickSabi Pro workspace, and contact us at support@mail.clicksabi.com or through our contact page.

Please include the account or workspace concerned and the charge you are asking about. Contacting us is a request; it is not an approval, and we do not guarantee a particular outcome or processing time.

Subscription orders are processed through the applicable Merchant of Record. A refund request submitted to ClickSabi may therefore be reviewed or processed through that payment channel where applicable.

6. Customer solar-project payments

A payment made in connection with a provider's project is not a ClickSabi subscription purchase. It is a payment relating to the customer's own arrangement with that provider, and it is separate from any ClickSabi Pro subscription charge.

The subscription provisions in sections 3 to 5 therefore do not determine whether a customer is entitled to a refund of a project payment.

ClickSabi provides payment and workflow infrastructure for supported provider project-payment flows. ClickSabi is not a bank, a trust account, a wallet, a custodian or a money transmitter.

7. Refunds, reversals and disputes

Whether a customer is legally or contractually entitled to a refund from a provider may depend on the agreement between that customer and that provider, applicable law, the rules of the relevant payment processor, and any applicable dispute or reversal procedures. ClickSabi does not make that underlying determination simply by operating the payment workflow, and does not decide a provider's contractual obligations.

Where supported, payment, refund, reversal and dispute events may be recorded against the related payment or project record, together with information such as the payment request, milestone association and status. Recording an event is a record of what happened; it is not an approval, and we do not promise refund approval, refund timing or a particular dispute outcome.

Card issuers and payment processors apply their own rules and make their own decisions. ClickSabi does not control those decisions.

8. Provider disbursements

Where the Service supports project funds and provider disbursements, those workflows are currently available for providers in Canada, in CAD, using a supported Stripe Connect or Express configuration. Availability is not worldwide, and a disbursement depends on eligibility, verification and the payment provider's own requirements. ClickSabi does not guarantee that a particular payout will be made.

Stripe applies its own terms and processor rules. Those rules do not by themselves establish refund rights under this policy, and this policy does not override them.

9. Enterprise and separate agreements

Enterprise plans and separately contracted services may be governed by the applicable written agreement. Where such an agreement addresses billing, cancellation or refunds, that agreement applies to those matters.

10. Mandatory rights

Nothing in this policy limits rights that cannot lawfully be excluded or restricted under the law that applies to you.

11. Contact

For a question about a ClickSabi subscription charge, or about a payment record relating to a project, contact us at support@mail.clicksabi.com or through our contact page.

For a question about the underlying project, the work performed or the amount owed, the provider you are working with is the right first point of contact, because that relationship and its agreement govern those matters. We can help with platform and payment-record questions, but we cannot require a provider to issue a refund.