Account guidance
Troubleshooting
A project or provider is missing
When you expect to see a project, proposal or document and do not.
1 min readLast updated
Sections appear when there is content
Projects only shows the sections you have something in. An empty section is hidden rather than shown empty.
Check the account
Make sure you are signed in with the email address your provider used for you. A different address is a different account.
Ask your provider
A record appears for you once your provider shares it. If it has not arrived, message them, or contact support@mail.clicksabi.com.
Related articles
- Getting StartedConnecting with a providerHow a solar provider becomes connected to you, and what changes when they do.
- Projects & Your ProviderUnderstanding a connected projectWhat a project is, and what your provider shares with you inside it.
- DocumentsWhere your documents liveDocuments belong to the project they relate to.
- TroubleshootingUpload or analysis failedWhat to try when a document will not upload or analyse.
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Prefer email? support@mail.clicksabi.com