Account guidance
Troubleshooting
A payment will not go through
What to check when a payment request cannot be paid.
1 min readLast updated
Card declined
A decline comes from your bank or card issuer. Try another card or check with your bank, then start the payment again.
The request is no longer available
Your provider may have changed or cancelled it. Open Payments to see its current state.
Online payment is not switched on
If your provider has not finished setting up payments, the request cannot be paid in ClickSabi yet. Message them to arrange it.
Already paid
If a payment went through and the page still asks, reopen Payments. A paid request shows as paid there.
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