ClickSabi Pro
Troubleshooting
Access and workspace problems
Sign-in, workspace access and invitation issues.
The provider access page keeps appearing
The workspace is missing a registered company, an active subscription, or both. The page names which one; use Re-check access after fixing it.
The workspace is read-only
This happens when a subscription has ended or a trial expired. Your data is safe and can still be viewed and exported. Choose a plan to restore full access.
An invitation was not received
Check the address it was sent to and the recipient's spam folder, then resend from Settings, Team. An invitation must be accepted from the invitee's own account.
A teammate cannot open an area
Check their role first. Roles are enforced on the server, so an area they cannot use is not shown to them.
Related articles
- Getting StartedWho can open the Pro workspaceThe access requirements, and what changes when billing lapses.
- Team & PermissionsInviting teammatesWho can invite, how seats work, and what an invitation does.
- Getting StartedSigning in to ClickSabi ProWhere to sign in and what to do if the workspace does not open.
- TroubleshootingContacts and conversation problemsMissing contacts, unanswered threads and email delivery.
Didn't find what you were looking for?
Get in touch with the ClickSabi team or send feedback about the Help Center.
Prefer email? support@mail.clicksabi.com