ClickSabi Pro
Troubleshooting
Contacts and conversation problems
Missing contacts, unanswered threads and email delivery.
1 min readLast updated
A contact is missing from the list
Check the connection status filter and the archived toggle. A contact you cannot see at all may be outside your role's scope.
A message did not reach the customer by email
Email delivery needs a verified sending domain, and a customer who has opted out of email notifications is not emailed. The message still appears in their ClickSabi account.
A duplicate contact was created
Merge is not automatic. Archive the duplicate and continue on the record that holds the relationship history.
A conversation has no owner
Look in the Unassigned view and assign it, so the reply is somebody's job.
Related articles
- Contacts & MessagesHow messages reach the customer by emailEmail delivery, the sending domain, and opt-outs.
- Contacts & MessagesWorking the Messages inboxViews, assignment and what the queue is telling you.
- Contacts & MessagesInviting a customer to connectHow the invitation works and what happens when it is accepted.
- TroubleshootingAccess and workspace problemsSign-in, workspace access and invitation issues.
Didn't find what you were looking for?
Get in touch with the ClickSabi team or send feedback about the Help Center.
Prefer email? support@mail.clicksabi.com