ClickSabi Pro
Troubleshooting
Payment and disbursement problems
Requests, payouts and money that has not arrived.
A payment shows as overdue
Overdue is calculated from the due date and what has been paid. Follow up with the customer, or record an offline payment if they paid another way.
A disbursement request will not submit
The request needs a completed milestone with an allocated amount, matching currency, and funds still available on the project. The block message names which condition failed.
A request was declined
A decline always carries a reason, and the reserved amount returns to the project.
It says transferred but the bank shows nothing
Transferred means the funds reached your connected payout account. Your payment provider then pays that account out to your bank on its own schedule.
The payout account is restricted
Open the payout account page and complete whatever the payments partner still needs. Accounts outside Canada cannot receive provider disbursements at this time.
Related articles
- Payments & DisbursementsPayment statuses and recordsWhat each status means and which ones are calculated.
- Payments & DisbursementsRequesting a disbursementSubmit a request with evidence, and what can block it.
- Payments & DisbursementsSetting up your payout accountConnect and verify the account that receives approved funds.
- TroubleshootingAccess and workspace problemsSign-in, workspace access and invitation issues.
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